Refund policy

All claims must be submitted within two business days of receiving product. 

To be eligible for a return, all items must be in the same condition that you received it, unworn or unused, with any tags, and in its original packaging. We also require receipt or proof of purchase. 

To start a return, please contact us at sales@cantexdistribution.com. If the return is accepted, our staff will provide a return shipping label, alongside instructions on how and where to send the package. If applicable, you may return the items to us on your own account after receiving return authorization and instructions. Items returned without a prior return authorization will not be accepted.

For all returns where Cantex is deemed not at fault, return shipping charges are the responsibility of the client and will be deducted from the final refund total. 

Damages and Issues
Please fully inspect the order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can investigate the issue and resolve it as quickly as possible. 

Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on sale, clearance and discontinued items. We cannot accept returns on any items which have been printed, embroidered, or otherwise altered from the original condition (either by Cantex or the customer). We are unable to accept any returns of washed or otherwise used items. 

Certain items are final sale such as custom orders (special ordered items, embroidered items, printed items, altered items, etc.), face masks, patient gowns, and some others. To determine your return eligibility, please contact our customer service staff. 

All items which are eligible for return are subject to a 35% restocking fee where Cantex Distribution Inc. is deemed not at fault.

Exchanges
Contact our staff to see how we can best assist you. 

Refunds
We will notify you once we’ve received and inspected the returned items. If all items have been returned in original condition (unused and unwashed) and in original packaging, the refund (minus any return shipping fees, if applicable) will be returned to the original form of payment. Please allow 24-48 hours for the funds to be returned.