We get many questions regarding our many products and services. Browse through some of our most frequently asked questions.
Yes! Whatever your quantity or requirement, we are willing to serve you!
We are always looking for more wholesale partners. If you think we would be a good match for your requirements, please see our wholesale client page, or contact us and our staff would be delighted to set up an account for you.
Unbeatable pricing. We offer our wholesale clients attractive price breaks for their large quantity orders and continued loyalty. When you are set up as a wholesale client in our client database, you are provided with special pricing tailored to your specific needs and ordering habits. We also keep record of your previous orders and ensure that you always receive consistent high quality products. The old adage applies here: The more you buy, the more you save!
Yes! As a wholesale business, we completely understand the apprehension associated with making a large order without seeing samples. If you are interested in viewing samples, please let us know which products/codes you are interested in seeing. You must pay for the samples (samples are not sold at wholesale discounted rates) and a small shipping fee. When placing a second order, please reference the sample order and the amount charged for the samples will be deducted from the total of your second order (must be greater than $200 / may require a minimum quantity order). Please note shipping fees for sample orders will not be deducted or refunded in any circumstance. We do not accept returns of samples. If you have any further questions or concerns regarding this process, please feel free to contact us and our staff would be happy to help you!
Volume. Since the beginning, Cantex Distribution Inc. has been a wholesale distribution company. That means we can purchase product in huge quantities for our clients and present prices much lower than regular retail prices as seen in big box stores. Over the years, we have developed a vast circle of trusted suppliers and vendors. The benefit to our clients is that we are easily able to negotiate with our suppliers and provide best price possible.
Yes! However, we have 3 different warehouses where your order may be located. Just let us know ahead of time and our staff will do our best to accommodate you! If you place orders with us in advance, we can eliminate long wait times by ensuring that your order is ready for when you come to pick up. Failure to notify our staff of the pickup ahead of time may result in some delays.
Returns and exchanges
Is something wrong? Browse through the frequently asked questions about our return policy.
All claims must be submitted within 2 business days of receiving product.
To be eligible for a return, all items must be in the same condition that you received it, unworn or unused, with any tags, and in its original packaging. We also require receipt or proof of purchase.
To start a return, please contact usat email@example.com. If the return is accepted, our staff will provide a return shipping label, alongside instructions on how and where to send the package. If applicable, you may return the items to us on your own account after receiving return authorization and instructions. Items returned without a prior return authorization will not be accepted.
For all returns where Cantex is deemed not at fault, return shipping charges are the responsibility of the client and will be deducted from the final refund total.
Damages and Issues
Please fully inspect the order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can investigate the issue and resolve it as quickly as possible.
Exceptions / Non-Returnable Items
Certain items are non-returnable such as custom orders (special ordered items, embroidered items, printed items, altered items, etc.), face masks, patient gowns, and some others. To determine your return eligibility, please contact our customer service staff.
Unfortunately, we cannot accept returns on clearance and discontinued items.
Contact our staff to see how we can best assist you.
We will notify you once we’ve received and inspected the returned items. If all items have been returned in original condition (unused and unwashed) and in original packaging, the refund (minus any return shipping fees, if applicable) will be returned to the original form of payment. Please allow 24-48 hours for the funds to be returned.